Refund Policy

This policy explains how payments for ARTICA subscriptions, wallet top-ups, and paid features are handled, and when a refund may be considered.

Last updated: July 21, 2026

Effective date: July 21, 2026 · Applies to companies and candidates using ARTICA

No refunds (general rule)

Except where required by law or expressly stated in this policy, all fees paid to ARTICA are non-refundable. This includes subscription plan charges, wallet top-ups, Search CV / profile unlock purchases, Premium Create CV access, and other paid platform features once payment is processed.

Nature of the service

ARTICA is a cloud SaaS platform for recruitment and candidate tools. When you purchase or renew a plan, or use paid features, you receive immediate digital access to software and related services — not a physical product.

Because access begins as soon as payment succeeds, charges are generally final once the service is made available to your company or employee account.

What is not refundable

  • Subscription fees for company / tenant plans (monthly or other billing cycles) after the billing period has started
  • Unused time remaining in a billing period after you cancel or downgrade
  • Wallet top-ups and credits already added to your account
  • Paid unlocks (e.g. Search CV / profile unlock) and Premium Create CV once access has been granted
  • Charges for features you chose not to use after purchase
  • Fees arising from misuse, account sharing outside permitted use, or violation of our Terms

Cancellation

You may cancel a subscription so that it does not renew for the next billing period. Cancellation stops future charges; it does not create a refund for the current period already paid.

After cancellation, access typically continues until the end of the paid period, unless we state otherwise in your plan or invoice.

Exceptions

We may issue a refund or credit at our discretion in limited cases, for example:

  • Duplicate or accidental charges clearly caused by a billing error on our side
  • Proven payment processor errors where funds were taken incorrectly
  • Where applicable law requires a refund or cooling-off right

Requests should be sent promptly with your company name, account email, invoice or transaction reference, and a short description of the issue.